Securing Your Appointment
At Central Coast Smiles, catering to people of Umina Beach and the Central Coast, we might ask you to present a valid credit or debit card for certain bookings as a means of confirmation.
Your card details will be kept securely in our practice management system. When you are making a booking, no payment is taken except if there has been a specific request for a deposit.
Deposits might be asked for differently timed sessions, specialist sessions, discussions on dental implants or Invisalign, sedation sessions, or sessions in which arrangements of materials or laboratory works are made beforehand. The amount paid as a deposit will be subtracted from your overall treatment cost.
Late Arrivals
If one or more of you feel or realise that you are going to be late for your consultation at Central Coast Smiles, then please do call our team at the earliest.
We will do our best to fit you in. But, a late arrival might reduce the duration of your treatment and, in case there will be no time left for safe treatment, your appointment might have to be rescheduled.
If by the time the appointment is over you have not come, our receptionist will try to call you. If we are not able to contact you and you do not show up, the appointment will be registered as no-show.
Cancellations & Missed Appointments
At Central Coast Smiles, each scheduling slot is allocated only for you.If you cancel late or miss your appointment, that time cannot be given to another patient.
So, please let us know 48 hours in advance if you have to cancel or reschedule your appointment.
If the required notice is not provided, or you fail to attend, the following may apply:
- A cancellation or missed appointment fee may be charged.
- Any deposit paid may be forfeited.
- A deposit may be required for future bookings.
- Your appointment may be cancelled following several unsuccessful attempts to contact you. You will then need to contact Central Coast Smiles to arrange a new appointment.
If you provided a valid card when making your booking, any applicable cancellation or non-attendance fee may be charged to the card in accordance with our practice policy.
Frequent late cancellations or missed appointments may result in online booking access being restricted, or future appointments may require full payment in advance.
A deposit may be requested for certain appointments or treatment plans at Central Coast Smiles in Umina Beach and the Central Coast.
Unless you are advised otherwise:
- Deposits will be deducted from the cost of your treatment.
- Deposits can be transferred to a rescheduled appointment when at least 48 hours’ notice is provided.
- Deposits may be lost if an appointment is cancelled with less than 48 hours’ notice or if you fail to attend.
Deposits
Treatment Plans & Quotes
Initial treatment plans and the charging fee are prepared on the current details. Additional therapy might be required if new clinical findings are revealed, and the total cost may vary so.
If any, our staff at Central Coast Smiles is always willing to elaborate on any recommended changes and talk about them with you before any treatment is done.
Health Funds & Medicare
It is up to the patients to pay the amount that is not covered by their private health fund or Medicare.
The rebate that the private health fund pays will depend on your specific cover level, and the insurer will decide the amount that can be paid.